SKYWILD/FLYWAY - Assistant Manager

The Assistant Manager supports the daily operations, staff supervision, and guest experience for the SKYWILD and the FLYWAY Zipline at the Greensboro Science Center.

Working under the direction of the SKYWILD/FLYWAY Manager, this position assists with operational leadership, safety oversight, and staff coordination to ensure a safe, engaging, and high-quality adventure experience for all guests.

Position Summary

The Assistant Manager oversees daily operations of the aerial adventure park and zipline, including staff supervision and training, guest safety, equipment management, and operational procedures. This role requires strong leadership, excellent communication, and the ability to make timely decisions in a dynamic outdoor environment.

Key Responsibilities

Operations & Safety

• Assist with the daily operation of SKYWILD and the FLYWAY Zipline in accordance with ACCT standards and local operating procedures.
• Supervise guests on course and ensure all participants follow safety guidelines and ground school instructions.
• Monitor and inspect equipment, harnesses, and course elements to ensure safe operation.
• Respond appropriately to incidents or emergencies and follow established protocols.
• Perform routine operational checks and report maintenance needs or safety concerns to the Manager.

Staff Leadership

• Supervise, train, and support SKYWILD/FLYWAY staff during daily operations.
• Delegate tasks and ensure staff are following procedures and safety standards.
• Provide clear communication, coaching, and direction to team members.
• Assist with opening and closing procedures for the course and operations office.

Guest Experience

• Deliver exceptional customer service and create a welcoming environment for all participants.
• Provide clear instruction and guidance to guests on course navigation and proper equipment use.
• Address and resolve guest concerns professionally and efficiently.