Assistant Director of Inspection & Maintenance

Description & Details:

About Signature:

A leading Challenge Course vendor, with decades of experience serving clients around the globe. Based in Dallas, Georgia with offices in California, Georgia, North Carolina, and Washington. We are committed to bringing more individuals into the outdoors and growing as humans.

Role Summary:

This full-time, year-round role supports the Director of Inspection and Maintenance in overseeing the day-to day operations of Signature's Inspection and Maintenance department. The Assistant Director assists with scheduling and completing inspections and maintenance, provides day-to-day coordination and guidance to the department's inspectors/installers, and supports for the Director as needed. Role scope will be expanded as the position develops.

Principal Duties and Responsibilities (Essential Functions):

Operations Support

• Support the Director in coordinating the day-to-day inspection and maintenance schedule
• Perform inspections and maintenance in the field.
• Prepare project resources and field staff for upcoming projects
• Coordinate with warehouse manager to secure tools, equipment, and material for projects  
• Post project follow-up with field staff assuring documentation is complete, expenses and project completion forms are submitted in a timely manner
• Review inspection reports and service letters for completeness and consistency before they reach the Director or client.
• Assist in preparing inspection and maintenance proposals from inspection reports.

Department Support

• Help implement and maintain department policies, procedures, and standard operating procedures.
• Deputize for the Director of Inspection and Maintenance in the Director's absence.
• Assist with department budgeting, metrics, and reporting.

Staff Support & Supervision

• Provide day-to-day supervision and guidance to inspectors/installers as assigned.
• Assist with recruiting, onboarding, and training new inspectors/installers.
• Assist with time-entry and expense review and with staff evaluations.

Safety & Standards

• Remain current on ACCT, ASTM, ANSI, and OSHA requirements relevant to the department.
• Support onsite incident and emergency response as needed.

Supervision

Supervision Received:

• Reports to and receives direction from the Director of Inspection and Maintenance.

Supervision Exercised:

• Provides day-to-day supervision of the department's inspectors/installers as assigned by the Director.

Qualifications

 Minimum Required Education and Experience:

• High School Diploma and 5+ years of related inspection and maintenance experience.
• Working knowledge of challenge-course equipment, hardware, and inspection methods.
• Familiarity with ACCT, ASTM, ANSI, and OSHA standards applicable to challenge courses.
• Ability to climb and work at height.
• Strong organizational, communication, and customer-service skills.
• Some supervisory or lead experience.
• Familiarity with the Microsoft Office suite (Outlook, Teams, and SharePoint).

Preferred Education and Experience:

• Associate's or Bachelor's Degree in a related field.
• Familiarity with Monday project-management software, Emburse Spend, and QuickBooks Time.

Certification Requirements:

• Level I Inspector Certification (minimum); Level II preferred.