Cancellation Policy:

Cancellations must be submitted in writing by email to events@acctinfo.org. All cancellations received by ACCT on or before December 19, 2024, are entitled to a refund, minus a $150.00 processing fee. Cancelling a paid registration in order to accept a complimentary or discounted registration is only allowed on or before December 19, 2024, and will be subject to the $150.00 processing fee. No refunds or credits will be given to registrants who cancel after December 19, 2024, or who fail to attend the Conference – absolutely no exceptions will be made for any reason, including illness, medical, family emergencies, or weather conditions. Substitutions for paid registrants may be made at any time. However, written notice is required, and for complete accuracy, must include all pertinent changes for the substituting attendee. Should a full refund for the registration fee be required to the original attendee’s credit card, then all required credit card information for substituting attendee must be provided in order for the new transaction to be processed at the same time. No payment changes will be accepted at a later date. Service Crew applicants please see application form for waivers and exceptions. Should ACCT be forced to cancel the event all registered attendees shall receive a full refund. Any exceptions to this policy must be approved by the ACCT Events Department and Executive Director.