Cancellation Policy:
Cancellations: Submit in writing via email to events@acctinfo.org.
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Cancellations received by January 12, 2026, are eligible for a refund, less a $150 processing fee.
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No refunds or credits will be issued for cancellations after January 12, 2026, or for no-shows, regardless of reason (i.e., illness, medical issues, family emergencies, or weather). No exceptions will be made.
Switching to Complimentary or Discounted Registration: Allowed on or before January 12, 2026, with written notice, and subject to a $150 processing fee. After January 12, 2026, switching is not permitted.
Substitutions: Allowed at any time for paid registrants with written notice.
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Include all relevant details for the substituting attendee.
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If a full refund to the original attendee’s credit card is needed, provide the substituting attendee’s credit card information for simultaneous processing. No payment changes will be accepted later.
Service Crew Applicants: Refer to the application form for specific waivers and exceptions.
Event Cancellation by ACCT: If ACCT cancels the event, all registered attendees will receive a full refund.
Exceptions: Any deviations from this policy require approval from the ACCT Events Department and Executive Director.