Pure Safety Group (PSG) 3-Way SRL RECALL
IMPORTANT - STOP USE IMMEDIATELY
#10981 and #10974 3-Way SRL
November 14, 2019
This notice is intended to communicate product recall information
regarding the Guardian Fall Protection and Web
Devices 3-Way Rescue and Retrieval self-retracting lifeline.
Under certain conditions, braking forces may cause gear misalignment,
potentially resulting in diminished rescue/retrieval
THERE HAVE BEEN NO ACCIDENTS OR INJURIES RELATED
TO THIS PRODUCT RECALL.
PART NUMBERS AFFECTED:
The recall affects all 3-Way SRLs manufactured prior to
March 2019. The recall includes the following part #s:
Guardian #10974 (50’) and #10981 (65’), and Web Devices
#0501312 (50’) and #0651312 (65’). Any and all custom or
private-labeled 3-Way SRLs are also affected.
**Please note, 3-Way SRLs are also sold in the following Arc-
O-Pod kit part #s: #20001, #20004.
PLEASE TAKE IMMEDIATE ACTION TO COMPLETE THE FOLLOWING STEPS:
STEP 1. DETERMINE DATE OF MANUFACTURE
Product date of manufacture is located on the top right of the back label. If the recorded date
of manufacture is 3/2019 or later, no further action is necessary. If the recorded date of manufacture
is prior to 3/2019, or if the date of manufacture is unknown for any reason, proceed
to Step 2. See Fig. A.
STEP 2. REMOVE AFFECTED PRODUCT FROM SERVICE
If the date of manufacture is prior to 3/2019 the product
must be immediately removed from service. Removal from
service is also required if the date of manufacture is unknown.
All affected product must be returned to Pure Safety
Group for repair. DO NOT ATTEMPT TO REPAIR THE UNIT.
STEP 3. HOW TO COORDINATE REPAIR:
Customers with an affected 3-Way SRL must contact Pure Safety Group
Customer Service to coordinate repair.
Please call: 1.800.466.6385 or email: email@example.com.
DO NOT RETURN PRODUCT TO PURE SAFETY GROUP WITHOUT OBTAINING
A RETURN AUTHORIZATION NUMBER FIRST.
All affected units will be repaired and returned to the customer by Pure Safety Group (including all
shipping costs). Customer Service will provide instructions for shipping returned product on Pure
Safety Group’s shipping account.
Please direct any questions to the Customer Service Department.
STEP 4. ADDITIONAL INFORMATION:
Repaired 3-Way SRLs will be relabeled with the date of repair and will be indelibly marked as
shown below to indicate the 3-Way SRL may be returned to service. See Fig. B and C.