Flightline Tour Operator

Description & Details:

HOW YOU WILL IMPACT OUR MISSION
The Tour Operator assists guest entering and departing from the Flightline Safari and monitors safe operation of equipment and machinery. This position reports to the Flightline Supervisor.

WHAT YOU WILL DO

• Assists customers in entering and disembarking from Flightline Safari
• Places trolleys on and off the cable
• Slows and stops incoming riders
• Starts ride motor and auxiliary motor
• Takes customer tickets
• Counts customers
• Closely observes gondolas, cables, machinery and customers
• Checks and observes potential safety hazards
• Answers customers’ questions
• Provides information regarding the San Diego Zoo Wildlife Alliance, wildlife exhibits and plant life

WHAT WE ARE LOOKING FOR

Adventurous individuals who are excited to provide great experiences to guests on the Safari Park’s Flightline and other Safaris.  Candidates must have the ability to operate large profile vehicles with passengers; must be comfortable working in different heights and outdoors with different weather conditions, ability to monitor sounds and two-way radio traffic; and provide great customer service to guests of all backgrounds. Prior customer service experience and adventure sport experience highly desirable for these positions (i.e. - rock climbing, aerial adventure courses, zip lines/flight lines, etc.). Ability to work a flexible schedule including weekdays, evenings, weekends, and holidays.

• EDUCATION AND CERTIFICATIONS
  • Education, training and/or experience which clearly demonstrate the essential functions, knowledge and skills outlined; some experience in public/customer contact work is desirable.

• SKILLS AND KNOWLEDGE
  • Effective customer service skills
  • Perform the duties outlined
  • Learn safety rules and procedures for operation of riders
  • Learn to operate the riders properly and safely
  • Keep simple records
  • Make arithmetic calculations
  • Deal tactfully and courteously with the public and employees
  • Communicate effectively
  • Handle repetition and unruly passengers

SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER

• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
• Family Passes
• Complimentary Tickets
• Local and In-House Discounts
• Employee Assistance Program
• Wellness Program

IMPORTANT DETAILS

• Location: Escondido, CA
• Position Type: Hourly Part-Time Non-Exempt Union Position - If selected there will be union fees and dues to be paid to the Union.
• Hourly rate: $20.36