ISC UltraLink Safety Notice
We have received feedback from users who have discovered scenarios where the unlock button can be unintentionally depressed and the device inadvertently opened during use. With this initial feedback, we are recalling both UltraLink models (LK100/LK101), in the interest of user safety.
Whilst there have been no reports of accidents or injuries, we actively respond to customer product feedback with all diligence, in order to increase the safety of our products and end users.
This recall applies to all units in circulation from the 28th of February 2023 through 13th of March 2023. Batch numbers include: LK100: 168276, 168153, 166671, 167961 LK101: 167962, 166675, 168231, 168155, 168277. Stop using any of the aforementioned items immediately and remove them from service.
See PDF for more details.
We are developing modifications in order to provide an UltraLink device which will be suitable for use in the wide range of applications and industries that this product serves. We will be implementing these changes as soon as possible. We are currently finalising our corrective action and product exchange plans, see below for updates.
Please accept our apologies for the inconvenience. User safety is at the core of everything that we do and remains our highest priority. We appreciate receiving feedback with any concerns relating to product safety.