Course Manager NWTB

Position Overview:  

The Northwest TeamBuilding Course Manager’s primary responsibility is to ensure that all participants using the challenge course and zip tour elements have a safe and rewarding experience through ongoing training/staff support, program development and excellent client communication and outreach. This position works collaboratively with the Assistant Course Manager to plan and implement programs at the Bellevue Challenge Course and Zip Tour in Bellevue, Washington, as well as other locations across Washington state. Northwest Teambuilding engages with schools, non-profits, corporations, and community-based organizations to design and implement transformative single/multi day challenge course experiences throughout the season. Activities include icebreakers, teambuilding activities, low challenge course elements, high challenge course elements, portable challenge programs, zip lining and debriefing/reflection. 

Principal Duties and Responsibilities:  

• Organize and maintain consistent documentation, including inspections, incident reports, equipment inventory, and staff training records. 

• Meet or exceed industry standards for conducting and delivering site specific staff training, inspections, site maintenance, and equipment inventory. 

• Ensure high quality programs through innovative program evaluations and ongoing training of staff. 

• Conduct outreach and maintain collaborative relationships with South Bellevue Community Center, community-based organizations, school, non-profits, and other partners. 

• Ensure that risk management procedures are followed and that programs follow all relevant regulations and other applicable standards. 

• Schedule, supervise and mentor the Assistant Course Manager and practitioners of Northwest Teambuilding. 

• Serve as main site risk management officer by providing ongoing analysis and evaluation of policies and procedures, as well as on site point of contact for rescues and medical emergencies. 

• Develop and implement programs that are developmentally appropriate with both client goals and participant needs in mind. 

• Meet with the Director Programs and Operations on a weekly basis (or as deemed necessary). 

• Assist with delivery of programming as needed and other duties as assigned. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Position Type/Expected Hours of Work:  

This is a full-time, hourly, full-time , non-exempt position The individual in this position is expected to work at a minimum 40 hours a week during the season (March-October) with opportunities for approved overtime, and 20-40 hours during the start and end of the season (February and November). Shifts vary based on program needs and will require on-call shifts as duties demand.  It is expected that the Team Member work during normal business hours and after normal business hours to meet their team and client needs. 

Work Environment:  

This position is a hybrid position. Though some of work will be able to be done remotely, this individual will have office space in the Northwest TeamBuilding offices In Tukwila,WA to fulfill job duties, and be expected to be onsite in Bellevue. This job operates in both a professional office setting, at the Bellevue Challenge Course and Bellevue Zip Tour at the South Bellevue Community Center, as well at various host sites in the Greater Seattle area and beyond for portable programs. This role routinely uses standard office equipment. This role also works outside in all weather conditions and routinely uses climbing and challenge equipment, power tools, inspection tools, and implements proper safety techniques. 

Physical Demands:  

The physical demands described here are representative of those that must be met by an team member to successfully perform the essential functions of this job. Team Members must be able to lift and carry items weighing up to 50lbs, safely climb and access high challenge course elements up to 80ft in height and be comfortable spending multiple hours at height in a full-body harness and helmet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Travel/Training:  

Travel and participating in training to expand the individuals professional development is a component of the Course Manager role. The individual in this position will be required to attend the Travel is primarily local during the business day across across the Greater Seattle area, although some out-of-the-area travel may be expected. Mileage reimbursement is available for eligible trips. When traveling or participating in eligible trainings (all-company gathering, NwCCN Conference, etc) the individual will be paid a travel/training rate of $16.25 an hour. All travel and training participation must be approved by the Director of Programs & Operations. 

Qualifications & Skills:  

MINIMUM REQUIRED EDUCATION AND EXPERIENCE:  

• High school diploma, G.E.D., or equivalent education or experience. 

• Two years or more of related experience in climbing and challenge course programming with experience facilitating, performing inspections, and/or conducting trainings. 

• One or more years of experience with staff and volunteer supervision, program development, and/or budget management. 

• Current Level II Certification from an accredited ACCT Professional Vendor Member (or ability to obtain within 1 – 2 months of position start). 

• Current CPR/First Aid Certification (or ability to obtain within 1 – 2 months of position start). 

• Ability to demonstrate strong organizational and management skills. 

• Commitment to extraordinary customer service with the ability to effectively resolve conflicts. 

• Intermediate computer skills and experience with Microsoft Office suit (Word, Excel, Sharepoint, PowerPoint, Outlook). 

PREFERRED EDUCATION AND EXPERIENCE:  

• Bachelor’s degree in relevant program or equivalent education or experience. 

• Current Challenge Course Manager Certification from an accredited ACCT Professional Vendor Member (or willingness to obtain). 

• Current CPR/First Aid Instructor Certification (or willingness to obtain). 

• Regional knowledge of local climbing and challenge course industry professionals and programs. 

Applicants are subject to a background check, and employment is contingent upon the verification of the completion of the background check.