Attractions Supervisor - Stone Mountain Park

Description & Details:

• Develop, implement, monitor, and control operating budgets.
• Ensure direct reports understand and operate within financial goals.
• Interview, hire, schedule, coach, counsel, evaluate, perform corrective action, and establish recognition programs.
• Recognize and resolve conflicts in a timely manner.
• Train and develop Team Leads, Assistant Leads, and Team Members.
• Evaluate operational efficiency by capturing success/learning that is accurate and timely in order to guide future decisions for improving operations.
• Monitor operations for procedure compliance. Coordinate actions with the Safety and Maintenance Teams to make operational procedure changes.
• Participate in cross-training and support of Team objectives, including functioning in the role of Attractions/Park Duty Manager.
• Coach and empower others, provide feedback to the team, and ensure accountability of team members for results.
• Implement all safety procedures, including developing and enforcing Safety Standards, Training Procedures, and Emergency Procedures.
• Create a positive first and last impression for park guests through Guest Service, Friendliness, and Attention to Detail within all areas of responsibility.
• Develop and implement capacity and entertainment enhancement plans for areas of responsibility.
• Oversee the Adventure Outpost, including the new Zip line course and kayak rentals, ensuring safety, efficiency, and guest satisfaction.
• Manage inventory, maintenance, and conduct regular inspections of all equipment to ensure safety and operational standards are met.
• Focus on pushing revenue through strategic planning and execution.
• All other duties as assigned.
  
  

• Hire, train, supervise, coach, and counsel staff.
• Audit, plan, assign, schedule, and direct work.
• Counsel employees, address complaints, resolve problems.
• Ensure staff adherence to all safety and hospitality procedures and grooming standards.
• Be self-motivated and disciplined.
• Prioritize and complete work assignments on a timely basis.
• Maintain strict confidentiality and judgment regarding privileged information.
• Possess a willingness to constantly improve.
• Have a professional appearance with good personal hygiene.
• Promote and support a “team” work environment by cooperating and helping co-workers.
• Adapt, lead, and initiate changes easily.
• Work successfully in a fast-paced, hectic environment.

• Must be able to display and live out Servant Leadership Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest, and committed.
• Must understand, read, write, and speak the English language.
• Must be able to smile and make eye contact to make a friendly impression when greeting guests, vendors, and other employees.
• Must be able to get along with other employees to work out problems and resolve conflicts. (Able to work cooperatively with others.)
• Must be able to comprehend instructions and retain information.
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, and holidays.
• Able to be flexible to handle frequent changes in priorities.
• Able to prioritize tasks and complete assignments on time.
• Able to operate/drive company vehicles.
• Must not be afraid of working at heights of 30+ feet.
• Must be comfortable working around water.

• High School diploma or equivalent required. Associates or Bachelor’s degree preferred.
• 3-5 years of experience supervising 50 or more people in the theme park/gated attraction/hospitality industry preferred.
• Experience working with computers and computer software, especially Microsoft Office Suite.
• Previous working experience where safety compliance and customer satisfaction are a high priority.

• Must have and maintain a valid Georgia driver’s license.
• Must maintain all licenses and registrations related to areas of responsibility.
• Must be able to obtain and maintain an A.E.D/C.P.R certification within 6 months of employment.
• Must be able to obtain and maintain an ACCT certification within 6 months of employment.